Returns & Shipping
In the first instance of either a refund or return please call 07974 998101 or email: leroywilliams15@hotmail.com with your enquiry.
Returns
All returns must be postmarked within 30 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging & then mailed to the following address:
Weljam Products Ltd (Trading as The PattyMan®)
Unit 4. Martin Road,
Tremorfa Industrial Estate,
Cardiff CF24 5SD
Refunds
In order to be eligible for a refund, you'll have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, we'll notify you it's been received then inspect it before processing any refund.
The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
Shipping
The PattyMan®'s shipping policy is a simple one!
(i) UK Orders Shipping Costs (Based on Weight & Calculated at Checkout):
- 0g to 500g = £5.00
- 501g to 2000g = £8.50
- 2001g to 5000g = £10.00
- Orders over 5000g subject to additional costs please contact us before ordering.
(ii) Overseas/Non-UK orders:
- An additional charge applies for shipping on all Overseas/Non-UK orders - please contact us before ordering.
Delivery time on all UK orders is approximately 3 working days (Overseas approx 5-7 working days). If your order is required sooner though please request further details for this by using the contact form here before ordering.
If anything is unclear or you have more questions please feel free to contact us on 07974 998101 or via email to: leroywilliams15@hotmail.com.